Question 1

What is the deposit and excess for each package?

Accepted Answer

Standard: 6000 PLN
Essential: 4000 PLN
Signature: 2000 PLN
Platinum: 1000 PLN

Deposit is held on credit card and returned after vehicle return without damages. For excess amounts, see the excess/franchise question.

Question 2

What is excess and how does it work?

Accepted Answer

Excess is the maximum amount of your liability for vehicle damage.

Example: with 3000 PLN excess (Essential) and 5000 PLN damage, you pay maximum 3000 PLN.

In Platinum package, excess is 0 PLN — you pay nothing for damages.

Question 3

Do you accept international driving licenses?

Accepted Answer

Yes, we accept international driving licenses (IDP) along with your original license from your country. Drivers from non-EU countries should carry both documents.

Question 4

Can I pick up the vehicle out of hours?

Accepted Answer

Yes! We offer 24/7 pickup and return for all packages — no extra charge. Perfect for late or early international flights.

Flight number and telephone or WhatsApp communication are required for coordination of pickup.

Question 5

What is the mileage limit?

Accepted Answer

Daily mileage limit per package:

Standard: 200 km/day
Essential: 300 km/day
Signature: 400 km/day
Platinum: unlimited — perfect for longer trips across Poland and neighboring countries.

Question 6

Can I cross borders with the vehicle?

Accepted Answer

Yes! You can travel to EU countries.

Border crossing is free for the following countries: Germany, Czech Republic, Slovakia, Lithuania.

For other EU countries (including Latvia, Estonia), prior permission is required. Additional costs may apply.

Question 7

What payment methods do you accept?

Accepted Answer

We accept: credit cards (Visa, Mastercard, Amex), Revolut, cryptocurrencies, Apple Pay, Google Pay, cash, EUR, USD, and major international cards. WeChat Pay and Alipay coming soon for Chinese customers.

Question 8

How much does delivery to another address cost?

Accepted Answer

Delivery is calculated based on distance from our office: distance in km × 4 PLN per km.

Delivery possible to any address in Poland. We deliver to hotels, apartments, offices, airports, and train stations.

Question 9

What is included with every rental?

Accepted Answer

Every rental includes a complete package of services at no extra cost:

• Full Insurance (CDW/Theft Protection)
• Free Additional Driver
• Child Seats Included
• Cross-Border Travel Included
• Fast Deposit Refund (24h)
• Android Auto & Apple CarPlay in Every Car
• Flexible 24/7 Pickup
• 5-hour return tolerance
• Welcome Pack: Water, Snacks & Coffee
• Clean & Full Tank Guaranteed

Transparent rates — everything included, no surprises.

Question 10

Are child seats available?

Accepted Answer

Yes! Child seats are always free — no extra charge. We provide child seats for all age groups: infant carriers (0-12 months), toddler seats (1-4 years), child seats (4-8 years), and booster seats (8-12 years). Please request when booking.

Question 11

Do I have to pay for additional drivers?

Accepted Answer

YES!! Every additional driver is free! You can add as many drivers as you need at no extra cost. All drivers must be at least 21 years old and have held a valid license for at least 2 years.

Question 12

Are the cars equipped with Android Auto and Apple CarPlay?

Accepted Answer

Yes! Android Auto and Apple CarPlay are available in every car — always free of charge.

Question 13

Is insurance included?

Accepted Answer

Yes! Full insurance is always included — no need to buy anything extra:

• Third Party Liability
• Collision Damage Waiver (CDW)
• Theft Protection

Higher packages mean lower excess — with Platinum you pay 0 PLN for damages.

Question 14

Is 24/7 support available?

Accepted Answer

Yes! We offer round-the-clock support 365 days a year. Contact us via:

• Phone: +48 533 006 666
• WhatsApp: +48 533 006 666
• Email: kontakt@pakorent.pl

Our team speaks Polish and English.

Question 15

What documents do I need at pickup?

Accepted Answer

Required: valid driving license, passport or ID card, credit card in main driver's name. International drivers need IDP if from non-EU country.

Question 16

What happens if I have an accident?

Accepted Answer

1. Call immediately: +48 533 006 666 (24/7) — we will help you in any situation
2. Do not move the vehicle if possible
3. Take photos of damage
4. Exchange details with other party

Your maximum liability depends on your package (from 0 PLN with Platinum to 5000 PLN with Standard). Full OC/AC insurance is included in every package.

Question 17

What is the fuel policy?

Accepted Answer

Standard, Essential & Signature packages: Full-to-full policy — you receive the car with a full tank and return it with a full tank. If you return the vehicle without a full tank, you will be charged for the missing fuel.

Platinum package: Full-to-empty policy — you can return the car with an empty tank at no extra cost! This is one of the Platinum benefits.

Question 18

What are the age requirements?

Accepted Answer

Minimum driver age is 21 years. The driver must have held a valid driving license for at least 2 years.

Pakorent Car Rental — Frequently Asked Questions

Frequently Asked Questions